Xbox 360 (Xbox 360) > Articles
bids
34
34
Xbox 360 (Xbox 360)
EB Estimates 33% Failure Rate on 360s
EB Estimates 33% Failure Rate on 360s
DailyTech - July 2, 2007
Submitted by charron (290) at 3:27PM PST on July 2, 2007
EB Games held conference calls for its Canadian stores informing them of the new policy changes and revealing alarming failure rates of the Xbox 360. "The real numbers were between 30 to 33 percent," said former EB Games employee Matthieu G., adding that failure rate was even greater for launch consoles. "We had 35 Xbox 360s at launch I know more than half of them broke within the first six months (red lights or making circles under the game discs). Two of them were dead on arrival."
Discussion - Submit a comment
bids
4charron posted on Xbox 360 (Xbox 360) at 5:08PM PST on July 2, 2007. RE: EB Estimates 33% Failure Rate on 360sThey're supposedly working on smaller die sizes and better heatsinks, but I don't know how soon those are going to be in production machines.
I honestly think EB is overstating just a touch, given that their market is people who play a lot of games, yet aren't as informed or disciplined to avoid the chain (since they seem to have a negative standing to many gamers). Still, I wouldn't be surprised to see the actual number hover around 20%, which is still very bad any way you shake it. The console really has to be very good to survive in the public eye despite all of these gaping issues.[ Oracle ] [ Level 21 ] [ Rank: 290 ]bids
3Laoldar posted on Xbox 360 (Xbox 360) at 4:53PM PST on July 2, 2007. RE: EB Estimates 33% Failure Rate on 360sIt really is a testament to the quality of the features/games of the system that gamers are putting up with such failure rates. Nevermind the horrific customer service record that MS has received...I've lost count of websites/blogs that chronicled the hassles to get their defective product repaired/replaced.
I hope that MS is working on improving the obviously defective design of the console and will make the necessary corrections...though they seem to be in a state of denial over the problems that have been happening.
I'm honestly quite surprised that gamers haven't created much of a fuss about this. Given that millions of consoles must have failed, you could have more that enough complaints to really make some waves.[ Oracle ] [ Level 21 ] [ Rank: 182 ]bids
5charron posted on Xbox 360 (Xbox 360) at 3:27PM PST on July 2, 2007. RE: EB Estimates 33% Failure Rate on 360sEB Games held conference calls for its Canadian stores informing them of the new policy changes and revealing alarming failure rates of the Xbox 360. "The real numbers were between 30 to 33 percent," said former EB Games employee Matthieu G., adding that failure rate was even greater for launch consoles. "We had 35 Xbox 360s at launch I know more than half of them broke within the first six months (red lights or making circles under the game discs). Two of them were dead on arrival."[ Oracle ] [ Level 21 ] [ Rank: 290 ]
About Us - The simExchange is the video game stock market and the source
for video game sales forecasts.
1
Picture this…
Bright lawyer’s Xbox dies after 13months, He phones Microsoft and they charge him $130+ for a repair… Bright lawyer isn’t too happy, starts doing some research, he realizes there is a pretty big problem out there with the Xbox360 and starts up some kind of lawsuit…
He could argue that Microsoft have known about the defective Xbox360 hardware since shortly after launch and haven’t done enough to solve this issue, effectively Microsoft have been knowingly selling defective goods to the public for 18+ months. Next bolt on some extra dirty lawyer tricks, lets say… Bright Lawyer spent $250 on Xbox360 games, and a further $100 on Xbox Live Arcade games – This money is wasted unless he pays Microsoft another $130 to get his Xbox repaired… He could argue that Microsoft have been scamming the public, get them addicted to the games (we all know games are addictive right?) and then milk them for more money to get their defective console repaired so they can play them… Next, lets call in the witnesses from retailers around the world with hard figures of the failure rates, throw in a few hundred annoyed customers who feel they have been cheated having to pay $130 for their console repair and BINGO Microsoft are really in trouble.
Microsoft could have some serious problems on their hands, there might even be a forced recall of ALL Xbox360’s. There is evidence of reconditioned Xbox units having new heat syncs installed to try and fix the problem, why haven’t these heat syncs been installed as standard on all new manufactured units? Further evidence that Microsoft knows there is a design fault with the Xbox360, but they have failed to address the issue and continued selling faulty consoles to the public.
The bottom line is, if you buy a games console, you expect it to last for ~5years. No other console has suffered mass hardware failure on this scale EVER. In the past when Sony had problems with the CD drives in the PS1, they quickly resolved the issue, and they certainly didn’t demand $130 for the repair.
Wake up Microsoft! The Xbox brand is already suffering because of this issue.